General
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We wanted to come up with a name that captured the raw essence of our products. ‘NUTURAL’ because we make NUT butters, and they are all made from NATURAL ingredients – the pun was intended. Oh and ‘WORLD’ because we aspire for global domination 😉
Allergies and dietary requirements
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Nutural World products contain just two allergens (never together):
- Tree Nuts
- Sesame Seeds
We use the following tree nuts: Almonds, Cashews, Pistachios, Hazelnuts, Macadamia nuts, Pine Nuts and Pecans.
We DO NOT use Walnuts or Brazil Nuts.
Product use and quality
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Please ensure the product is homogenous before every use. If mixing is required, always start with vertical, up-down motions, using a bland utensil until oil reaches the bottom. Then, use circular motions until completely integrated.
Packaging
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Our glass jars are recyclable and reusable. Our plastic tubs are made of PET Plastic which is the most widely recycled form of plastic and can be recycled again.
Production
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Our products are produced in small batches, using traditional stone grinders. All the nuts are first roasted to perfection without adding any oil or salts. They are then left to cool down and broken to small pieces using a mincing machine. Then, the minced nuts are placed into a stone grinder, where they will be ground until they get to the desired smooth texture.
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Unopened, our products have a shelf life of three years from production. Please note that this is NOT an expiry date, but only a Best Before Date. That means that the product is safe to be consumed after that date – but may not be as good as before. That date is printed on a label attached to the product container.
Once opened, we recommend that the product be consumed within three months, but very rarely they are not emptied well before that 😉
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Our production unit is based in North Wembley, London.
Order process
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It will take us up to 3 working days from receiving the order till dispatch.
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If you need to make changes to your order, please call or email us at admin@nuturalworld.com
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If you need your product shipped immediately, please email us, but please be aware that our normal working days are Monday to Friday.
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We accept Credit card payments via Stripe, direct bank transfers and PayPal.
Shipping and delivery information
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We ship internationally; the shipping charges will be added to the total cost of your order. If you are interested in buying our products and do not live in the UK, please email us to discuss this further. Due to Brexit regulations, any deliveries to the EU may incur added charges, have longer delays or there may be a possibility of the product not being delivered at all. We take no responsibility for this for shipments to EU countries.
Returns, Refunds and Cancellations
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Yes. You can return any unopened item, with its seal intact, within 30 days of delivery for a refund. As our products are food, we cannot accept returns of items that have been opened. If you received a wrong or damaged product, please email admin@nuturalworld.com and we will replace or refund it at no cost to you.
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Email admin@nuturalworld.com with your order number within 30 days of delivery. We will confirm the return address. Returns are by post, and the return postage cost is paid by the customer, unless the item was wrong or damaged, in which case we cover it.
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Absolutely. If your order has not yet been dispatched, email us and we will cancel it and refund you in full. If it has already been dispatched, you can return it unopened under our returns policy above.
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Yes. Refunds are made to your original payment method within 14 days of us receiving the returned item, or of us agreeing a refund for a wrong or damaged product.
Stockists
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As well as our website, you can find Nutural World products on Amazon.co.uk, Ocado, Ankorstore, Good Sixty, Vegan Kind, Whole Food Earth and lots of fantastic independent shops.
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Please send an email to admin@nuturalworld.com
Marketing & PR
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Please send an email with as much information as you can to admin@nuturalworld.com, and we’ll get back to you from there.
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Please send an email with as much information as you can to admin@nuturalworld.com, and we’ll get back to you from there.
Get in touch
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Yes, of course. We hope for a positive one! You can leave us reviews on our website, Facebook, Google or TrustPilot. We are grateful for any review – good or bad – as we are delighted to provide a good service and we want to learn from any issues you may have encountered and do better next time!
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Please send an email to admin@nuturalworld.com or office@nuturalworld.com
